Hospitality Industry (Hotels, Bed & Breakfasts and Hostels)
Hotels, bed & breakfasts and hostels use Chat Logic 24×7 chat services because of our vast experience and unrelenting pursuit of delivering perfect service to your guests in the hospitality industry. We attend both individual guests, groups and event holders, handling even the most complex inquiries with specific and accurate answers, leaving the prospect informed and delivering them right to your fingertips.
We understand the complexities, competition and extremely high service demands of the hospitality market. We know each potential guest, group or event represent significant revenue, and guest satisfaction is key as reputation is everything for individual properties. Chat Logic’s dynamic pricing means you won’t pay high monthly fees, per minute or for every chat – whether the guest, group or event was successfully captured or not.
- Agents and office staff are busy and don’t have time to answer chats.
- Travelers visit sites between 4PM-12AM when you’re staff is very limited.
- The highest peak of site visits is around the 10PM hour.
- Currently, visitors must leave a message or call to contact you.
- Without live chat, your website is like a car lot with no one to staff it.
- The cost of staffing a chat seat during business hours is not an option.
- Staffing cost of a seat for 24×7 coverage is out of the question.
- Fixed costs: computers, furniture, recruiting, chat install & configure, training
- Recurring costs: payroll, taxes, benefits, chat software licensing, space, training
- You’re probably not surpassing 1-5% lead capture and conversion rates.
- A traffic blitz could cause missed or low quality chats because of limited staff.
- Quality control requires even more personnel overhead and procedures.
- Chat Logic covers your chat around the clock for a low monthly fee.
- We can also cover just after-hours or overflow periods with our BoldChat hybrid deployment option.
- Your website becomes a fully staffed virtual lot for your customer all the time.
- Save on staffing a business hours live chat seat yourself.
- Save even more on staffing a 24×7 live chat seat yourself.
- No up-front costs for chat software and training of our Chat Specialists is included.
- Pay only for chats when we meet your objectives otherwise there is no charge for individual chats.
- Integrating our platform with your backoffice, ERP or CRM is usually free of charge.
- See your lead capture and conversion rates soar to 10-20%.
- Never worry about overflow, Chat Logic can answer unlimited high quality chats.
- Quality control becomes simple by enabling us or you to flag chats for review.
The Win-Win Scenario
Chat Logic has chat plans for every size hostel, hotel and bed & breakfast, and we invest heavily upfront in each customer with training and integration services. The key to a good fit for a win-win scenario with you is sufficient web traffic on your site to produce a few chats a month. The best way to test this is to speak with one of our Account Executives and then take a test drive.
How It Works
- Visitor comes to your website.
- Visitor receives pro-active chat invitation or clicks your chat button.
- A Chat Logic Chat Specialist attends your customer on your behalf.
- We take reservations, capture leads, and/or provide customer service.
- The chat transcript is sent to you by email or inserted into your system.
- Service starts at $99.00/month
- Pay only for successful lead capture, appointment or application chats
- Account Setup (one time charge) – $99.00
- Training of our chat specialists — any way you want them trained
- 24×7 Chat-On-Call (we have to call you) – $0.99/call
- Limit of 1 domain name per chat account
- Chat software for unlimited users, training and integration – INCLUDED
- For specific pricing, please visit our Chat Plans