New and Pre-Owned Auto Dealerships
Chat Logic specializes in taking chats for new and pre-owned auto dealers, and no other chat provider does it better! Did you know that the major chat providers for dealers do not have operations in the USA? All three major industry players have no US-based operators or only a portion of them are US-based. Why is that important? There are language barriers, little practical knowledge of your products, as well as a work force that does not understand American consumers. Chat Logic is 100% US based with all Chat Operators working from our corporate offices right here in Cleveland, TN.
We understand the needs of dealers, and we know each sale represents significant profits. Chat Logics dynamic pricing means you won’t pay high monthly fees, per minute or for every chat – whether the lead was successfully captured or not. Whether you are a small dealership or a large franchise dealer, Chat Logic will provide you with high quality leads so your sales force can focus on what they do best, selling cars!
- Sales reps are on the lot with customers and don’t have time to answer chats.
- Most car buyers visit dealer sites between 4PM-12AM when you’re closed.
- The highest peak of site visits is around the 10PM hour.
- Currently, visitors must leave a message or call to contact you.
- Without live chat, your website is like a car lot with no one to staff it.
- The cost of staffing a chat seat during business hours is very expensive.
- Staffing cost of a seat for 24×7 live chat coverage is out of the question.
- Fixed costs: computers, furniture, recruiting, chat install & configure, training
- Recurring costs: payroll, taxes, benefits, chat software licensing, space, training
- Integrating live chat with your existing backoffice, ERP or CRM is cost prohibitive.
- You’re probably not surpassing 1-5% lead capture and conversion rates.
- A traffic blitz could cause missed or low quality chats because of limited staff.
- Quality control requires even more personnel overhead and procedures.
- Chat Logic covers your chat around the clock for a low monthly fee.
- We can also cover just after-hours or overflow periods with our BoldChat hybrid deployment option.
- Your website becomes a fully staffed virtual lot for your customer all the time.
- Save on staffing a business hours live chat seat yourself.
- Save even more on staffing a 24×7 live chat seat yourself.
- No up-front costs for chat software and training of our Chat Specialists is included.
- Pay only for chats when we meet your objectives otherwise there is no charge for individual chats.
- Integrating our platform with your backoffice, ERP or CRM is usually free of charge.
- See your lead capture and conversion rates soar to 10-20%.
- Never worry about overflow, Chat Logic can answer unlimited high quality chats.
- Quality control becomes simple by enabling us or you to flag chats for review.
The Win-Win Scenario
Chat Logic has 24×7 live chat plans for any size dealership, and we invest heavily up-front in each dealer with training and integration services. Chat Logic will quickly analyze the business proposition and viability of the project and let you know if we feel we can bring you the results you want to achieve. If we can’t, we’ll let you know that up-front. This prevents both of us from wasting time and money.
The key to a good fit for a win-win scenario is sufficient web traffic on your site to produce a few chats a month. The best way to test this is to speak with one of our Account Managers and then take a test drive.
How It Works
- Visitor comes to your website.
- Visitor receives pro-active chat invitation or clicks your chat button.
- A Chat Logic Chat Specialist attends your customer on your behalf.
- We schedule auto servicing or test drives, capture leads, or take financing apps.
- The chat transcript is sent to you by email or inserted into your system.
- Service starts at $99.00/month
- Pay only for successful lead capture, appointment or application chats (after you have reached the maximum billable chats for your plan).
- Account Setup (one time charge) – $99.00
- Training of our chat specialists – any way you want them trained
- Limit to 1 website per chat account
- For specific pricing, please visit our Chat Plans