Expectations of customer service have reached new heights, providing support via phone and/or email has become the default standard for most companies. Businesses are now engaging with more and more customers online. Now, more than ever, businesses need to fully support the online customer experience to provide quality online support.
Live chat is a great tool for online customer support that can lead to happier customers. The customer service is available 24/7 which always appeals to many customers. Your customers want to be able to reach you whenever they meet a problem, and often, that happens outside of regular working hours. Live chat gives your business the opportunity to provide 24/7 support, reducing response times while boosting customer satisfaction!
Engage Customers And Increased Revenue:
The live chat can help you nudge customers towards certain products or services without having to “hard sell”. A customer that comes to your website is likely to already be interested in your product or service and you can engage with them. Another great thing about having live chat is the cost per interaction of the live chat is lower than most other choice methods like phone or email support. It can also save business time and money, using pre- written responses and then directing customers to certain web pages for advice.
Live chat is a extremely useful tool that any business should have with many benefits that come along with it!